Exchanges & Returns
All items sold by TePe HK are personal care items. Concerning personal hygiene issues, there are generally no returns or exchanges on all items shipped. If you find a problem after receiving the products, you can return it within 7 days after receiving the goods.
Items available for return or exchange :
1. The item received does not match the item ordered or the item received is damaged.
2. Sizes do not fit or the size needs to be changed. (Must be fully packaged)
The Items not available for return or exchange :
1. Unpackaged, damaged (must be returned in the same condition as received with all accessories and packaging)
2. Customer's personal reasons, e.g. wrong product, wrong colour, personal inappropriateness, etc.
3. Damaged goods that have been altered and used by the customer
4. Goods received more than 7 days or more after delivery
I don't like the colour or pattern of the item I received, can I exchange it?
Not available. All items sold at TePe HK are random colours or patterns. Concerning personal hygiene issues, there are no returns or exchanges on all items shipped.
Arrangement of wrong goods delivered
Please contact TePe HK Customer Service via email firstname.lastname@example.org within 7 days of receipt and request a replacement. Please keep all packaging materials, including original packaging, TePe HK boxes and receipts.
What should I do if I find that the goods are damaged when you sign for them?
Please contact TePe HK Customer Service via email email@example.com immediately upon receipt of your order. And please report any damage to the goods and retain all packaging materials including original packaging, TePe HK boxes and receipts.
Note: Items that have been opened, used or damaged in any way due to personal reasons cannot be returned or exchanged. Please retain and return all packaging to ensure that it is returned in good condition. Any damage or bending is not eligible for return or exchange.
In case of disputes, TePe reserves the rights of final decision.
Is there any delivery service to my address? Does the delivery service cover Hong Kong at this stage?
All areas included Hong Kong Island, Kowloon and New Territories.
How to calculate the shipping cost?
Free delivery service is available for bills over HK$160 during the promotion period.
Additional shipping fee of HK$40 is required for bills under HK$160.
Free delivery service is available for bills over HK$300 or more.
If the total bill is less than HK$300, an additional shipping fee of HK$40 will be required.
How to change the shipping address or order?
Normally, you cannot change the address of an order that has been accepted.
Track order status
The goods usually arrive within 3 to 5 working days from the confirmation of the order.
Should you have any enquiries, please contact our Customer Service at: firstname.lastname@example.org. Our customer service hours is 9.30am - 6pm (Monday - Friday, exclude public holidays).