About Delivery

How do I know if it will ship to my address?

We make deliver to Hong Kong District.

 

How to calculate delivery fee?

In promotion period, when your spending is at or above HK$160, you will be entitled to free delivery service.
For spending* less than HK$160, HK$40 delivery fee will be charged.


Normal Delievry:

When your spending is at or above HK$300, you will be entitled to free delivery service.
For spending* less than HK$300, HK$40 delivery fee will be charged.

 

How to change my shipping address or order??

Under normal circumstances delivery address cannot be changed once order is placed.

 

My orders have yet to arrive, what should I do?

Normally order will be delivery within 3 to 5 working days after confirmed order.

Order tracking methods:

You will receive delivery email after the order is collected by Courier.

1) Click Track Order 
2) From the bottom of the TePe HK Website, find "Customer Service" and click "Track Order". Follow the instruction and enter E-mail address and order number so then you can view the order status. 
3) Or directly contact our delivery partners for enquiries, resever delivery time or other special arrangement,

 SF Express  +852 2730 0273 ( Click to Track Order )
 Ta-Q-Bin   +852 2829 2222 ( Click to Track Order ) 
 CMS     +852 2371 0212

 

Should you have any enquiries, please contact our Customer Service at: info@bdl-hk.com. Our customer service hours is 9.30am - 6pm (Monday - Friday, exclude public holidays).